CLIENT PROFILE

• Uniteks has provided IT solutions for a diverse group of more than 20 clients around the world. We are confident that we have the experience to help you meet today's business challenges.

• Our client profile highlights the broad experience we have in meeting the challenges of these clients in multiple industries and locations. Although your IT needs may be different, our Client profiles demonstrate our success in helping clients meet their needs using our experience and time-tested methodologies.

Uniteks helped these federal Government and civilian agencies, as well as the commercial sector and formed a strategic relationship with UNITEKS that has resulted in an agreement for UNITEKS to assume responsibility for their entire IT function.

US DEPARTMENT OF AGRICULTURE

As part of a technology transformation for UNITEKS two major programs were organized and completed; 1) a global migration from MS Exchange 5.5 to Microsoft Exchange 2000/Active Directory and 2) an upgrade of all workstations to a common image.

These programs were separate in budget, but integrated in planning, strategy and implementation. The programs covered the global operations for USDA Rural Development, which included over 10 States and 2,000 users. The highlights of the programs are discussed below.

Global migration from MS Exchange 5.5 to Microsoft Exchange 2000/Active Directory – This program included the decision process to choose the new mail platform, an implementation and consolidation of e-mail architecture for the global practice and a migration of all users’ e-mails from MS Exchange 5.5 to Microsoft Exchange 2000/Active Directory. The program had many highlights and began a transformation of technology architecture for Uniteks Consulting that focused more on consolidated/global applications and technology.

Migrated to a consolidated mail platform with servers being located at the regional level instead of local offices

Migrated all archived, current and transient mail from each user to Exchange

Provided training to all end users

The following were the results of the program:

Improved performance and reliability of e-mail

Less infrastructure to maintain and support

All historical e-mail was migrated as requested by the business

Improved local and remote access to the e-mail infrastructure

The second program, which occurred simultaneously, was the migration/upgrade of all workstations to a common image. This included a new operating system, migration of all data, upgrades to many applications, and implementation of new global applications. The workstations included a mix of desktops and laptops. The processes included building images, data migration, quality assurance, and training.

Both programs were completed in approximately 6 months, which was considered extremely successful considering the demographics of the practice and technology

US DEPARTMENT OF LABOR

Network Infrastructure Redesign and Deployment

Uniteks, Inc was engaged by Department of Labor to redesign and deploy a network infrastructure, provide outsourcing advisory services, implement a large-scale software package, and provide Business Continuity planning. Before the project, Department of Labor existing wide area network included 52 sites throughout the United States and Puerto Rico, and utilized technologies that included Synoptic concentrators, Cisco routers, Novell NetWare, and Sun PC-NFS servers, and a myriad of DOS, Windows 3.x, Windows ’95, NT, 2000 and XP Workstations. The project included the upgrade of their entire ESA network infrastructure in addition to the replacement of over 900 desktop PCs throughout North America.

The scope of the project included the design of a standard desktop image, deployment of 900 new desktop devices, and the migration of all user data. The desktop software image included the migration of various office applications to Microsoft Office, and the migration from cc: Mail to Microsoft Exchange. In order to enable communications during the phased migration of the systems, Uniteks designed and implemented a mixed environment between the two system factions. During the actual migration, users on the new platform were able to send e-mail between cc: Mail and Outlook/Exchange, and to also share documents stored on the appropriate file servers. In providing the users with the ability to share documents and e-mails, we mitigated the impact of the project on ESA daily operations.

Uniteks’s activities during the infrastructure upgrade included:

Performing a baseline analysis of the existing environment

Evaluating business and technical requirements

Developing a conceptual redesign of network infrastructure

Development of prototype and pilot environments

Implementing the selected architecture across North America

Developing an end user training strategy

In addition to the infrastructure upgrade, the implementation of the identified solution included the following points.

Replacing 900 workstations throughout 52 sites

Selection of a 3 rd party training organization and management of the delivery of the end user training courses (WordPerfect/Word, Lotus 1-2-3/Excel, and cc:Mail/Outlook)

Developing a Business Interruption Analysis and Disaster Recovery Plan

Operational support of the environment during deployment, and post implementation support

Designing and implementing an Enterprise Network Management System (ENMS)

US DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Challenge:

Provide telephonic, email, and on-site support for hardware and software previously acquired and installed under separate contracts supporting the services to the business customers of HUD with information and technology assistance, Hitachi and Unisys databases and operating systems.

Advice the HUD on determining an appropriate decommission and migration plan for the existing equipment about to reach the end of its service-life.

Solution:

UNITEKS developed support plans that included access to technical support personnel via telephone and email to troubleshoot and resolve issues via remote access and consultation. Support included on-site troubleshooting and problem resolution as needed. Our hardware maintenance plan provides for certified engineers to support hardware repairs and ongoing maintenance. Additionally, we dedicated resources to assist the HUD in preparing to migrate to new platforms as existing systems reach the end of the serviceability.

Benefits:

• Enabled the HUD to continue providing services on existing equipment, thus maximizing the use and extending the service-life of aging hardware and software
• Provided immediate support as needed for problem resolution and scheduled maintenance routines
• Provided consulting services to assist in determining the next phase of operations as the US HUD anticipates migrating hardware and software to new platforms

LOCKHEED MARTIN

Responsible for customer contact and desktop support/services at Two Regional Recruiting Centers.

• Responsible for the operation, maintenance, and control of server systems running Win 2000 Advanced Server.
• Responsible for data backup, migration and restoration of user data.
• Responsible for software inventory and testing.
• Upgraded 100 desktop systems from Windows 95/98/2000 to Windows XP Professional.
• System imaging done with Symantec Ghost and Altris.
• Configuration of email clients using Outlook and Lotus Notes. Script routines for automation of data backup, restore and printer installation
• Assisted Customer Service with solving application problems, creating and maintaining user system & email accounts, running trouble calls dispatched by the help desk, installing/configuring client workstations and printers, setting up remote sites using RAS.
• Installs and debugs software on server and client platforms including operating systems

RISK MANAGEMENT SYSTEMS

• Maintaining systems availability 24x7 for agency users in compliance with established Service Level Agreements
• Implementing process improvements of operations procedures governing enterprise systems management, including Change Management, Configuration Management, Release Management, including print and file services and desktop user accounts and Service Level Management
• Increasing overall customer satisfaction by rapidly responding to customer requests for services, accurate problem assessment and resolutions, and quickly troubleshooting issues involving performance degradation